FREE Standard Shipping on orders $25+
FREE Standard Shipping on orders $25+
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Terms & Conditions

The following general Terms & Conditions of Sale govern the offer and sale of products on this website. We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.

Checkout

Our site is secure and PCI compliant. We will never share your information with a third party.

If you receive a payment error during checkout, 9.9 times out of 10 this is a credit/debit card billing address or security code issue. Please verify the address of the card with your issuing bank and try again. If you're still having trouble, let us know!

We accept Visa, Mastercard, Apple Pay, Shop Pay, and Amazon Pay.

Shipping Methods

Our Standard shipping option (3-5 business days) is $6. This shipping option is free on orders of $25 or more.

Order Processing

NOTE: All prices shown are USD.

We ship to Canada, the United States, and the UK! Please allow 1-2 business days to process your order, plus delivery time.

Your order will arrive in an Amazon box. If you order more than one item, your order may arrive in multiple shipments.

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at hello@kigurumi.ca. We will not be able to make changes to your order after it has shipped.

Returns/Exchanges

We offer an Exchange Only Return Policy. If you find it necessary to exchange any part of your order, please return the item(s) within 30 days of delivery, with the supplied address label from your package, or ship to the address below with your name, email address and order number.  Please note, you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange, via email within 24-48 hours. Please contact customer service with any questions or concerns. 

Toy Tales Shop
Attn: Returns (Order# Here)
211-190 Somerset St. W.
Ottawa, ON K2P 0V4

Disclaimer:  We do not accept cancelations or exchanges on the following:  any items damaged during shipping or opening. 

Address Corrections

If you need to make changes to your address and your order has not yet shipped, please contact us immediately and we'll take care of it. In the event your order has already gone out, you will be notified when/if your package is returned. If you do not respond within 5 business days, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.

Promotions

Promotional items and giveaways are NOT guaranteed and will only be available while supplies last.

Discount Codes

Discount codes are specific to the offering store and may be disabled during other store-wide sales. All codes must be entered during checkout and cannot be applied to previously shipped, or existing orders.

Gift Cards

Digital gift cards are available for sale and can be used store-wide. Any unused balance will expire after 5 years.